Due to software being a digital sale, ALL payments for credits are NON-refundable. Credits cannot be transferred to other account holders or used towards tool purchases.
If there are any file issues, and we cannot resolve, then file credits will be refunded back onto your credit balance.
Jobs that require redo, due to customer's car going back to main dealer and the map has been removed, you will need to make a new file request.
All file requests sent that are processed by an engineer will be charged when the file has been processed and sent back.
If files are uploaded, and they are not the correct file, or you forgot to select a solution and the file has been processed by an engineer, you will be charged to process the file again.
PLEASE make sure you upload the correct file and select the correct options. If you don't, you will be charged again to make the correct file.
File requests made for solutions that are not highlighted on upload will be processed and no refunds given. If you are unsure of any solutions required, please make a support ticket so we can confirm if we can or can’t make a solution.
Anyone uploading files from clone tools and your tool cannot write the file, damages the ECU, we will not be responsible, and no refunds will be given. We do not offer support for failures of cloned tools.
NO refunds will be given for tool failures, please contact tool supplier support to help rectify the issue.
All files supplied are safe for your engine, we take no responsibility for any damages caused to the engine. All Files are programmed at your own risk. It’s very important you do full health checks on all engine parameters before tuning.
In the event, the file is causing issues. Data logs must be provided before any credits will be refunded to the account. Please ensure you have correct data logging equipment before undertaking any tuning.
Please Read Tuner Comments before downloading the file. We do not give refunds for failure to read these Comments.
Credits will not be given outside the warranty Window of 21 days. First Reporting issues a month later is not practical for us or the end Customer.
Credits will not be returned because your tool can not write the file or the customer has changed their mind.
Credits will not be given on a job where no revisions have taken place. Files do sometimes need tweaking to get the best out of them. Asking for a credit after flashing without any tests or revisions will be denied.
We only give credits on files where the file has been defective with proof.
When deleting DTCs or Components from vehicles, No refunds will be given for failure to complete the job due to the Installer not having the correct tools. E.g. If Installer cannot find a specific DTC or cannot make reset. No Refunds will be given.
NO Software should be shared openly online, in any forums or on any form of social media platform.
Any user found doing so will have their account instantly deactivated, and all credits will be lost without refund.
By using The Tuner Bible services, customers agree to abide by these terms. The Tuner Bible reserves the right to update or modify these policies at any time without prior notice.